Support

Frequently asked questions

Everything about ordering from Warda. If your question isn't here, call us — a person answers.

Ordering

How far ahead should I order? Each cake has its own notice period, shown on its page. Most need 5 days; celebration cakes need longer. Pick your collection date first and the menu shows only what we can bake for it.
Is there a cut-off? Yes — orders for the next day close at 16:00. After that the earliest date moves on by a day.
Why is a cake unavailable on my date? Either it needs more notice than the date allows, we do not bake it on that weekday, or the day is already full. Try a later date and the page updates.
Do I need an account? No. Order as a guest — we take your name, email and phone with the order and nothing else.

Do you deliver? No. Everything is collected in store — it is the only way we can hand over a cake in the condition it left the kitchen.
When do I collect? On the date you chose, during opening hours. We email a reminder the day before.
Can someone else collect for me? Yes. Give them the order reference from your confirmation email.
What if I am late? Call us. We will hold the order until closing, and keep it for the following day where the cake allows.

How do I pay? By card on the website when you order. Payments are handled by Square; your card details never reach our servers.
When am I charged? At checkout for everything on the menu. Custom cakes are quoted first and may take a deposit, with the balance due at collection.
Why did my order expire? An unpaid order holds its slot for 30 minutes so nobody else loses the date while you finish paying. After that it is released and you will need to order again.

Can I change my order? Call us as soon as you can. Before we start baking we can usually move a date or swap an item.
Can I cancel? Yes — call us. Refunds go back to the card you paid with, through Square. Once a cake has been made, or for custom work already under way, we may not be able to refund in full.
Something is wrong with my order. Tell us at collection if you can, or call the same day. We will put it right.